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Teamwork and Communication among Healthcare Professionals in Thailand: Perspectives of Organizational Psychology on Socio-Cultural Challenges |
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| รหัสดีโอไอ | |
| Creator | Porntep Chantarakamol |
| Title | Teamwork and Communication among Healthcare Professionals in Thailand: Perspectives of Organizational Psychology on Socio-Cultural Challenges |
| Publisher | Faculty of Liberal Arts, Prince of Songkla University |
| Publication Year | 2568 |
| Journal Title | Journal of Liberal Arts, Prince of Songkla University |
| Journal Vol. | 17 |
| Journal No. | 2 |
| Page no. | 294108, pp.1-13 |
| Keyword | teamwork, communication, healthcare professionals, organizational psychology, Thai socio-culturalchallenges |
| URL Website | https://so03.tci-thaijo.org/index.php/journal-la/index |
| Website title | Journal of Liberal Arts, Prince of Songkla University |
| ISSN | 2651-1126 |
| Abstract | Despite the importance of teamwork and communication for work effectiveness of healthcare professionals, studies examining how socio-cultural factors influence teamwork and communication remain limited. This review article examines how cultural dimensions influence teamwork and communication among Thai healthcare professionals by reviewing peer-reviewed studies published within the past five years. The review integrates organizational psychology’s Input-Mediator-Outcome-Input (IMOI) model with Health Systems Science (HSS) to provide a dual-lens perspective for understanding both system-level conditions and team-level behavioral mechanisms. Three socio-cultural determinants are illustrated: deference to hierarchy and power differentials, group harmony, and perseverance and self-sacrifice rooted in a sense of duty. Although these determinants drive compliance, group cohesion, and resilience at work, they may also hinder all-channel communication, constructive dialogues, shared decision-making, and psychological safety and well-being over the long term. To address these challenges, the review proposes three future agendas: flattening hierarchical barriers, reinforcing multidisciplinary teams (MDTs) and multi-team systems (MTSs) collaboration, and cultivating team emotional intelligence (EI). By combining organizational psychology perspectives with the HSS framework while considering Thai socio-cultural contexts, the article offers an integrated direction to guide future research and interventions aimed at strengthening teamwork and communication in Thai healthcare organizations. |
