|
Developing a Training Course to Reduce the Gap in Information and Digital Knowledge Access of Governmental Service: A Case Study of a Community in Satun Province |
|---|---|
| รหัสดีโอไอ | |
| Creator | Nawapon Kewsuwan |
| Title | Developing a Training Course to Reduce the Gap in Information and Digital Knowledge Access of Governmental Service: A Case Study of a Community in Satun Province |
| Contributor | Thanidaphat Saengthong, Tapanee Theppaya |
| Publisher | Department of Information Science, Faculty of Humanities and Social Sciences, Khon Kaen University |
| Publication Year | 2567 |
| Journal Title | Journal of Information Science Research and Practice |
| Journal Vol. | 42 |
| Journal No. | 4 |
| Page no. | 1–23 |
| Keyword | Training program, Information and digital knowledge, Digital literacy, Skill, Understanding and use of digital technology |
| URL Website | https://www.tci-thaijo.org/index.php/jiskku/index |
| Website title | Journal of Information Science Research and Practice |
| ISSN | 3027-6586 |
| Abstract | Purpose: 1) To study the situation of information and digital knowledge access in governmental services, 2) to assess the needs for training, 3) to develop and evaluate the training course efficiency, and 4) to study the results of the use of the training course through a comparison of pre-and post-training achievements and the participants’ satisfaction with the course.Methodology: The research employed a mixed-method design, integrating a questionnaire, semi-structured interviews, a course efficiency evaluation form, pre- and post-tests, and an evaluation of trainees’ satisfaction. The sample group, comprising 510 people in Muang and Manang Districts, was selected using the purposive sampling method. Data was collected from September to December 2021. The qualitative data was analyzed through content synthesis and categorization, while the quantitative data was statistically analyzed.Findings: 1) The need for training among people was at a high level, based on their basic rights. However, the inaccessibility to governmental services was due to their lack of perception of public relations news. 2) The results of training and course efficiency showed an 80/80 efficiency rating in both districts, indicating the course’s efficiency. Post-test scores in both districts were higher than pre-test scores, and participant satisfaction was found to be at the highest level.Applications of this study: Could be applied in the training programs to develop skills and awareness for accessing information and digital knowledge related to basic rights in daily life, ultimately leading to more informed and thoughtful decision-making when using information and knowledge. |
