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Factors Affecting Psychological Well-Being in Using ChatGPT of Working People |
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| รหัสดีโอไอ | |
| Creator | Sirikul Yim |
| Title | Factors Affecting Psychological Well-Being in Using ChatGPT of Working People |
| Publisher | MSMIS Thammasat University |
| Publication Year | 2569 |
| Journal Title | Journal of information systems in Business |
| Journal Vol. | 12 |
| Journal No. | 1 |
| Page no. | 14 |
| Keyword | Psychological Well-being, Satisfaction, Job Insecurity, Anxiety, Perceived ease of use, Privacy Concern, ChatGPT |
| URL Website | http://www.jisb.tbs.tu.ac.th |
| ISSN | 3088-1692 |
| Abstract | This study aims to investigate the factors influencing user satisfaction, anxiety, psychological well-being and perceptions associated with ChatGPT, using quantitative method. A questionnaire was employed as a primary tool for data collection from sample of 409 ChatGPT users. The results of the study revealed that the factors causing the highest levels of concern among the respondents were privacy Concerns and job insecurity, reflecting anxiety about data disclosure and job stability when integrating ChatGPT into organizational processes. In contrast, the factors related to perceived ease of use and perceived usefulness highlighted user acceptance and recognition of ChatGPT as a tool to enhance work efficiency. This study successfully developed a reliable measurement tool to assess the factors affecting user perceptions and attitudes toward ChatGPT. The findings serve as a guideline for designing policies and measures to address user concerns, as well as for developing technology that aligns with user needs and fosters greater trust in artificial intelligence applications in the future. |
