Outcomes of Telepharmacy Services Combined with Medication Delivery by Mail in Breast Cancer Patients
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Creator Jintana Tangsitchanakul
Title Outcomes of Telepharmacy Services Combined with Medication Delivery by Mail in Breast Cancer Patients
Contributor Pakorn Vorasin, Natchanaporn Pimpaka
Publisher Faculty of Pharmaceutical Sciences KKU MSU UBU
Publication Year 2569
Journal Title Isan Journal of Pharmaceutical Sciences
Journal Vol. 22
Journal No. 1
Page no. 22-32
Keyword Telepharmacy, Breast cancer, Endocrine therapy, Medication adherence, Economic savings
URL Website https://tci-thaijo.org/index.php/IJPS
Website title Isan Journal of Pharmaceutical Sciences, IJPS
ISSN 19050852
Abstract Medication knowledge and continuity of endocrine therapy are critical determinants of treatment outcomes in breast cancer. The integration of telepharmacy services with mailed medication delivery has been proposed as a strategy to enhance access to pharmaceutical care and mitigate travel-related barriers. Objective: To evaluate medication knowledge, drug-related problems (DRPs), medication adherence, patient satisfaction, and economic savings resulting from the integration of telepharmacy services and mail-order medication among breast cancer patients receiving endocrine therapy. Methods: A prospective quasi-experimental study was conducted at Khon Kaen Hospital from March 31 to December 31, 2025. Eighty-five patients receiving endocrine therapy were enrolled in a telepharmacy program integrated with mail medication delivery under the Medically Integrated Dispensing (MID) framework. Medication knowledge was assessed using a five-item structured test. Medication adherence was quantified using the Modified Medication Possession Ratio (mMPR). Patient satisfaction was evaluated using a five-point Likert scale, and travel-related expenditures were recorded. The Wilcoxon signed-rank test and descriptive statistics were used to analyze the data, with a two-tailed significance level set at p<0.05. Results: All participants were female (n = 85), with a mean age of 58.11 ± 9.72 years. Tamoxifen was the most frequently prescribed medication (57.65%). Post-program analysis demonstrated a statistically significant increase in median knowledge scores, from 4 to 5 (p< 0.05). DRPs were identified in 41.18% of patients, with hot flashes being the most common reported issue (24.71%). Mean mMPR was 97.36%, exceeding the predefined adherence threshold of 80%. Satisfaction scores were consistently high (mean range: 4.65–4.88). The intervention was associated with a mean reduction in travel costs of 496.06 ± 431.52 THB per visit. Conclusion: The integration of telepharmacy services with mailed medication delivery was associated with improved medication knowledge, high levels of adherence, high patient satisfaction, and reduced travel-related financial burden among breast cancer patients receiving endocrine therapy.
Faculty of Pharmaceutical Sciences, Khon Kaen University

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