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Enhancing Onboard Safety: Planning for the Non-Technical Skills Training of the Cabin Crews of an International Airline |
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| รหัสดีโอไอ | |
| Creator | Thatri Kwansang |
| Title | Enhancing Onboard Safety: Planning for the Non-Technical Skills Training of the Cabin Crews of an International Airline |
| Contributor | Pimurai Limpapath |
| Publisher | Stamford International University Thailand |
| Publication Year | 2563 |
| Journal Title | ASEAN Journal of Management & Innovation |
| Journal Vol. | 7 |
| Journal No. | 2 |
| Page no. | 78 - 91 |
| Keyword | on-Technical Skills, Enhanced Safety, Cabin Crew, Planning for EducationalTraining, International Airline |
| URL Website | http://ajmi.stamford.edu |
| Website title | AJMI -ASEAN Journal of Management & Innovation |
| ISSN | 2351-0307 |
| Abstract | The objective of this study wasto identify the levels of Non-Technical Skills (NTS) of the cabin crewsofan international airline in order to plan for safety-enhancing educational training. The following five NTS components were tested: communication and collaboration (CandC),workload with sign of stress and fatigue (WSSF),planning and coordinating resources (PandCR), error recognition and attitudes toward coworkers (ERAC), and teamwork and leadership (TandL). A survey questionnairewasused to collect data.438valid responses were returned.Descriptive statistics wereutilizedto describe frequencies, percentages, means, and standard deviations. Inferential statistics were tested usingmultivariate analysis of variance: 2-Way MANOVA.The results reveal that cabin crew members with different demographics in terms of gender, education, position, and work experience exhibit different attitudes towards NTS required as part of their duties. However, only position has a significant impact onfour of the five NTS components (CandC, WSSF, PandCR, and ERAC). This is reflected in the consecutive orders of NTS. CandCwere perceived as the most prominent, followed by WSSF and PandCR, with ERAC further behind.It is clear from this study that incorporating NTS as part of the mandatory training and preparation of cabin crew members to enhance safety on board therefore has become a necessity for every airline. |
