Yueqin Yu และ Martin Goerlich. (2014) The Study of factors affecting customer satisfaction in automobile service industry in Shanghai China. Stamford International University:ม.ป.ท.Yueqin Yu และ Martin Goerlich. 2014. The Study of factors affecting customer satisfaction in automobile service industry in Shanghai China. ม.ป.ท.:Stamford International University;Yueqin Yu และ Martin Goerlich. The Study of factors affecting customer satisfaction in automobile service industry in Shanghai China. ม.ป.ท.:Stamford International University, 2014. Print.