Phimai Nuansi และ Piya Ngamcharoenmongkol. (2018) The role of customer voice in customer evaluation of service recovery. National Institute of Development Administration:ม.ป.ท.Phimai Nuansi และ Piya Ngamcharoenmongkol. 2018. The role of customer voice in customer evaluation of service recovery. ม.ป.ท.:National Institute of Development Administration;Phimai Nuansi และ Piya Ngamcharoenmongkol. The role of customer voice in customer evaluation of service recovery. ม.ป.ท.:National Institute of Development Administration, 2018. Print.