Jerawat Krisanaphan และ Anchana NaRanong. (2016) Critical success factors for total quality management implementation within Thai public hospitals. National Institute of Development Administration:ม.ป.ท.Jerawat Krisanaphan และ Anchana NaRanong. 2016. Critical success factors for total quality management implementation within Thai public hospitals. ม.ป.ท.:National Institute of Development Administration;Jerawat Krisanaphan และ Anchana NaRanong. Critical success factors for total quality management implementation within Thai public hospitals. ม.ป.ท.:National Institute of Development Administration, 2016. Print.