Muenjit Jitsoonthornchaikul. (2016) Customer Service Efficacy through Knowledge Management Practice: A Case Study of Local Financial Industry in Bangkok. <i>Silpakorn University Journal of Social Sciences, Humanities, and Arts</i>, <i>16</i>(1), 137-162.Muenjit Jitsoonthornchaikul. "Customer Service Efficacy through Knowledge Management Practice: A Case Study of Local Financial Industry in Bangkok". Silpakorn University Journal of Social Sciences, Humanities, and Arts 16 (2016):137-162.Muenjit Jitsoonthornchaikul. Customer Service Efficacy through Knowledge Management Practice: A Case Study of Local Financial Industry in Bangkok. Silpakorn University Research and Development Institute:ม.ป.ท. 2016.