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<xml><bibliography><APA>Yanyang Li และ Napawan Kananurak. (2018) Factors influencing customer satisfaction and brand loyalty of top 5 express delivery service in China. &lt;i&gt;UTCC International Journal of Business and Economics&lt;/i&gt;, &lt;i&gt;10&lt;/i&gt;(2), 43-68.</APA><Chicago>Yanyang Li และ Napawan Kananurak. "Factors influencing customer satisfaction and brand loyalty of top 5 express delivery service in China". UTCC International Journal of Business and Economics  10 (2018):43-68.</Chicago><MLA>Yanyang Li และ Napawan Kananurak. Factors influencing customer satisfaction and brand loyalty of top 5 express delivery service in China. University of the Thai Chamber of Commerce:ม.ป.ท. 2018.</MLA></bibliography></xml>
