Impact of Employee Assistance Programs (EAP) on Engagement, Workplace Stress, Job Performance, and Learning Development
Keywords:
Employee assistance programs, employee engagement, workplace stress, job performance, learning development, marketing solutions consultancyAbstract
The study aimed to determine the direct and indirect effects of employee assistance programs (EAP) on employee engagement levels and how they impact workplace stress, job performance, and staff learning development in an international marketing solutions consulting company. There were 131 participants based in seven countries: Thailand, China, Singapore, Australia, Mexico, the Philippines, and the United States. Statistical analysis was performed by correlation, multiple regression analysis, and Hayes process mediation analysis. A negative correlation was found between workplace stress and employee engagement, as well as between workplace stress and learning development. Strong positive correlations were found between job performance and learning development, employee engagement and learning development, and employee engagement and job performance. Path analysis using multiple regression showed that there were no significant direct effects of EAP participation on either job performance or learning development, but there were significant indirect effects via employee engagement. Hayes process serial mediation analysis supported only the hypothesis that employee engagement was a significant mediator of both job performance and learning development. Workplace stress was not found to be a significant mediator. The findings provide valuable insights into the effectiveness of EAPs and their impact on employee well-being and development in an international context.
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