Needs Assessment for Proposed OD Interventions to Improve a Learning Organization: A Case Study of University Administrative Staff in China
Abstract
Learning Organization is the key to organizational success, especially in the fast-changing environments where innovation drives change. Higher education is evolving rapidly in today’s global connectivity, technological advances, and student diversity. The future of education will be very different from how we are experiencing today. HIU is the research site for this study, with a total number of 80 as the participants of this study, involving ten teaching and 24 administrative departments. The objective of this study is to identify priority needs for OD interventions. Two research instruments employed in this study comprised 1) a 30-question structured questionnaire and 2) 4-interview questions. This study employed descriptive statistics and content analysis. In the end, this research found that the current and desired situation of the HIU administrative staff learning behavior based on learning organization theory, and identified the order of priority needs for HIU administrative staff learning organization, and also proposed an initial OD program essential for learning organization for administrative staff. Key results indicated significant discrepancies between current and ideal states across all measured variables. Organizational Culture and Organizational Norms were identified as the highest-priority improvement areas, underscoring deficiencies in cross-departmental collaboration and psychological safety. The proposed OD interventions focus on three strategic areas: cultural transformation, collaborative learning infrastructure, and vision alignment.
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